Before you write to us
This page belongs to Blockspins.co.uk, an independent information portal that covers Blockspins for readers in the UK. We're not the operator and we don't run the casino or sportsbook ourselves – we research, check the terms, and write about what we find. If your question is about our content, corrections, or something you've read on this site, we're the right people to ask.
If your question is about your own Blockspins account, a deposit, a bonus that hasn't landed, or a withdrawal that's taking longer than expected, please read the next section first – it'll save you a wasted email.
Questions for the operator, not for us
We have no access to player accounts, balances, KYC status or support tickets held by the operator. That means we genuinely cannot check a deposit, unlock a bonus, or chase a withdrawal on your behalf, however carefully we word the request. This isn't us being unhelpful – it's a hard boundary between an editorial site and the platform it writes about.
For anything account-specific – registration issues, the welcome bonus, wagering questions, payment queries or technical glitches – the operator's own support channels, reachable from within the Blockspins platform itself, are the right route. Its live chat and support email are set up precisely to handle those cases quickly, with access to the account records that we simply don't have.
Our inbox
For anything editorial – a factual error you've spotted, an update to the operator's welcome bonus or wagering terms, a broken link, or feedback on how we've covered something – email [email protected]. Tell us which page you're referring to and what looked wrong; a screenshot helps if the issue is a specific figure or term.
What happens next
We aim to reply within 48 hours. Editorial queries and corrections tend to get a faster turnaround than general feedback, simply because they're quicker to check against the source material. If a fact genuinely needs updating, we'll amend the page and let you know once it's live.
Complaints
If your complaint concerns the operator directly – a disputed bet, a delayed payout, a dispute over bonus terms – it needs to go to Blockspins' own support team first, since only they can look into an individual account. If it concerns something we've published – a misleading claim, an inaccurate figure, anything that reads as promotional rather than informational – tell us and we'll investigate it as a priority.
Why this distinction matters
Keeping these two roles separate isn't just a formality. An editorial team that also handled account support would have a reason to soften what it writes; we'd rather stay independent and tell you plainly where a brand's terms are generous and where they're not. That only works if account queries go to the people who can actually act on them.
Frequently asked questions about contacting us
Can Blockspins.co.uk fix a problem with my account? No – we have no access to player accounts, so any account-specific issue needs to go to the operator's own support team.
Does this site take complaints about the casino? We'll note anything relevant for our coverage, but formal complaints about bets, payouts or bonus disputes belong with the operator, not with us.
How quickly will I hear back? We aim to respond to genuine editorial enquiries within 48 hours.
What should I include in my email? The page you're referring to and, if it's a factual point, the specific figure or claim you think needs checking.
If gambling has stopped feeling like entertainment, help is available around the clock: the National Gambling Helpline on 0808 8020 133 (free, 24/7) or BeGambleAware.org. Access to this site and to any gambling content it discusses is restricted to those aged 18 and over (18+).
This content is provided for information and marketing purposes. We are not a gambling operator, bookmaker or organiser of betting or gaming activity. This site is restricted to visitors aged 18 and over (18+). Free, confidential support with gambling is available at BeGambleAware.org.